At Leni Adventures, we strive to provide high-quality travel accessories, fishing gear, hiking gear, and luggage to enhance your adventures. If you’re not completely satisfied with your purchase, we’re here to help!
1. Return Policy
1.1 Eligibility for Returns
- Items must be returned within 3 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Proof of purchase (receipt or order confirmation) is required.
1.2 Non-Returnable Items
- Items that have been used, damaged, or altered after delivery.
- Perishable goods, custom-made products, or items marked as final sale.
- Gift cards and promotional items.
1.3 Return Process
- To initiate a return, contact our customer support at [email protected] with your order details.
- Once approved, return the item to the address provided.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refund Policy
2.1 Eligibility for Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed via cash (for COD ).
- Refund processing may take 3 business days.
2.2 Partial Refunds
- If an item is returned damaged or missing parts not due to our error, a partial refund may be granted.
3. Exchanges
- If you received a defective or incorrect item, you may request an exchange instead of a refund.
- Exchanges are subject to product availability.
4. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or payment provider.
- If the issue persists, contact us at [email protected] for assistance.
5. Cancellation Policy
- Orders can be canceled before shipment. Once shipped, cancellation is not possible, and you must initiate a return after delivery.
For any questions or concerns, please reach out to us at [email protected]